Frequently Asked Questions
Expert support for your high-security data storage needs.
What does FIPS 140-2 certification mean for my data?
FIPS 140-2 is a mandatory standard for federal agencies and regulated industries. It ensures that the encryption module within the Kanguru USB drive has been rigorously tested to meet high-level security requirements for protecting sensitive information.
How do I reset my Kanguru encrypted drive if I forget the password?
For security reasons, Kanguru encrypted drives do not have a back-door password. If the password is forgotten, the drive can be reset to factory settings, which will securely wipe all existing data to prevent unauthorized access.
Which operating systems are compatible with Kanguru Secure USBs?
Most Kanguru secure drives are OS-agnostic and work seamlessly with Windows, macOS, and Linux. Specific hardware-encrypted models require no software installation, making them compatible with any device that supports a USB mass storage port.
Do you offer bulk discounts for corporate or government orders?
Yes, we provide tiered pricing for volume purchases. Please contact our sales team directly with your requirements for a customized quote and information on our remote management capabilities.
What is your shipping and return policy for secure hardware?
We ship via secure carriers to ensure chain of custody. Unopened products can be returned within 30 days. However, due to the nature of security hardware, opened or initialized drives may be subject to a restocking fee or restricted return terms.
Can these drives be managed remotely?
Yes, many of our FIPS-certified drives are compatible with Kanguru Remote Management Console (KRMC), allowing administrators to wipe lost drives, enforce password policies, and restrict usage by IP address.